Who do I contact if my client needs to get their invoice corrected?

If there are issues with an invoice, please reach out to adminsupport@beambenefits.com with the following:

1. Your group number
2. Specific questions about your invoice
3. If requesting member changes, include:
   1. Member Full name
   2. Beam ID, and/or Date of Birth
   3. Policy changes and effective dates.
4. If requesting an update to the Billing Contact's email information a verified broker or other admin with access may request an update, addition, or change.  Please include:
   1. Admin's Full Name
   2. Email Address
   3. Phone number (if available)

Depending on the timing of a change on the invoice and contacts, changes may appear on the following month's invoice rather than the current one.  

Payment confirmations will also appear on the following month's invoice, but you can view current payments on your Lighthouse Invoice tab.