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Contact Us - Brokers

Updated

Beam Benefits offers a variety of self-service tools for your convenience. However, should you encounter any issues or have inquiries, our team is readily available to assist you through the contact information provided below.

 

New Business Quote Proposals

Need help on any of the following? 

Email: sales@beambenefits.com 

  • Broker and client facing marketing materials 
  • Broker education such as Beam Quoting Tool (BQT) and product features

 

 

Onboarding, Renewals and Service Escalations

Client Success Team

  • Broker and Group Online Self-Administration: app.beambenefits.com/groups

Email: brokers@beambenefits.com

Average turnaround time: under 4 business hours

  • New group and new line
    pre-implementation support
  • Renewals support
    • Cross-sell and upsell opportunities
    • General inquiries
  • Open enrollment support
    • Schedule or join existing meetings
    • Provide enrollment materials
    • Education to increase participation
  • Broker and group self-service education
  • Group service escalations

 

In-force Client Support

Client Support Team

  • Broker and Group Online Self-Administration: app.beambenefits.com/groups

Email: adminsupport@beambenefits.com

Average turnaround time: 4-8 business hours

  • Billing: Invoice and commission inquiries
  • Group reinstatements and terminations
  • Broker permissions in Lighthouse
  • Assistance with member enrollments and terminations in Lighthouse 
  • Group changes: Company name, address, and
    bank information
  • COBRA Administration

 

Member and Provider Support

Customer Care Team

  • Member Self-Administration: app.beambenefits.com

Email: support@beambenefits.com

Phone: (800) 648-1179

  • Eligibility information
    • Benefit summary
    • Coverage summary
  • Claim information

 

Additional Resources

  • File Feed Support: edi@beambenefits.com

  • Broker of Record/Agent of Record Changes: BOR@beambenefits.com

 

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